Minnesota Utility Responses to COVID-19 – UPDATING

Updated April 7, 12:30 p.m. 

COVID-19 is creating uncertainty throughout our state. Many residential utility customers and essential workers in the utility sector will face financial hardship during this unprecedented time. Fresh Energy urges all utilities and decision-makers statewide to ensure that Minnesotans are adequately protected.  

All utilities should suspend customer disconnections, arrange payment plans, and extend cold weather rule protections. 

Beyond suspending disconnections and related practices, utilities should also:

  • Ensure that customers have access to programs that may be able to help them pay their bills.
  • Implement a grace period or similar measure to ensure that customers are not immediately and unduly billed for outstanding balances.
  • Waive all late fees and credit penalties for late payment or nonpayment during this time.
  • Proactively offer customers facing economic hardships additional information regarding available electric and natural gas affordability/bill pay assistance programs. 
  • Reconnect customers who might be overdue or disconnected.

Reliable energy services are critical at all times, but especially during rapidly evolving situations such as this. As the Minnesota Department of Education develops further guidance regarding the Governor’s Executive Order, essential workers in the energy sector, including electrical line and gas pipeline workers, grid operators, customer service/call center staff, and the many others not listed here who are critical to the day-to-day operations of Minnesota’s energy sector should continue to be included in the group of Minnesota workers who are eligible to receive child care services while schools are closed.  Customers and utility workers should also follow CDC guidelines whenever possible, and customers should reconsider any non-urgent utility visits.

Fresh Energy is committed to working with state policymakers to ensure that the energy needs of all Minnesotans are considered during this difficult time. In the months ahead, we look forward to continuing dialogue with stakeholders and policymakers as we work to equitably serve under-resourced communities, both in response to COVID-19, and as part of Minnesota’s longer-term transition to carbon-free energy. 

The following utilities have committed to suspend disconnections and more:

List reposted from CUB Minnesota. Thank you CUB!

Agralite Electric CooperativeDelaying residential disconnections due to non-payment or failure to abide by an existing payment plan; waiving late fees for current billing cycle (as of March 30) and waiving future late fees on a month-to-month basis; arranging payment plans with customers who request. Agralite’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

Aitkin Public UtilitiesWaiving late fees; arranging payment plans with customers. The utility’s statement did not address the state’s requests to restrict disconnections and reconnect customers who are currently disconnected for non-payment.

ALP Utilities (Alexandria): Restricting residential disconnections due to non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Anoka Municipal UtilityRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Arrowhead CooperativeRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

Austin Public Utilities: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Bagley Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Beltrami Public UtilitiesRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

BENCO Electric Cooperative: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Blooming Prairie Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Brown County Rural Electric AssociationRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Centennial UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

CenterPoint EnergySuspending residential disconnections for non-payment for the duration of the national security or state peacetime emergency; waiving residential and small business late fees during the crisis; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

City of AlvardoRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

City of ArgyleThe city council meets on April 7 and will adopt a resolution at that time.

City of ArlingtonThe City Council will vote Monday night (April 6) to approve the recommendations of the Department of Commerce and Public Utilities Commission.

City of Barnesville Municipal UtilityRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

City of Battle LakeWaiving late fees and will not disconnect customers March-June. The response did not address the state’s requests regarding reconnecting customers who are currently disconnected or arranging payment plans.

City of BensonExpanding and extending Cold Weather Rule protections; suspending customer shutoffs and reconnecting customers; arranging payment plans. The utility’s statement did not address the state’s request regarding late fees.

City of Buhl: Will not shut off water or electric services for non-payment; new late fees will not be charged; disconnect notices will continue to be sent. At the conclusion of this policy, customers will be required to set up a payment plan to satisfy past-due account balances. Depending on circumstances, these payment plans will not exceed three months in length. Failure to set up a payment plan will result in disconnection.

City of Duluth (ComfortSystems)Restricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

City of Elbow LakeWill extend Cold Weather Protection for those who are qualified; postpone disconnection due to delinquent accounts for those who suffer hardship due to COVID-19; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. The City will require documentation to show that hardships are incurred due to COVID-19. The City will continue disconnects for customers who do not qualify for Cold Weather Protection or who have not shows COVID-19-related hardship.

City of FairfaxAll disconnects are suspended for the next two billing cycles (as of March 19, could be extended; businesses and residential customers may request to have bills deferred until the Governor’s emergency declaration is lifted; the City will then work with all parties to arrange payment plans; no late fees or other burdensome charges will be applied during. The utility’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

City of FosstonRestricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

City of Granite FallsNot processing any utility shutoffs during the peacetime emergency; no penalties applied to outstanding balances at the end of April; arranging payment plans with customers. Policy will be reviewed on a monthly basis.

City of KenyonSuspending residential disconnections for non-payment, reconnecting occupied homes where service has been disconnected; waiving late fees for all customers; working with customers by making payment arrangements.

City of Luverne: Customers will not be disconnected due to non-payment during the period of the emergency; late fees waived for all customers during the period of the emergency; utility will work with customers to arrange payment plans.

City of MadisonThe city manager has recommended that the city council suspend shutoffs scheduled for April 7 due to non-payment; late fees will not be applied to bills in the April 15 billing cycle, and the city will reassess at the next cycle. The utility’s statement did not address the state’s request to reconnect customers or arrange payment plans.

City of MorganVoiding penalties beginning the March billing cycle (April bills); waiving residential late fees during this period; arranging payment plans with customers. The utility’s statement implied that it will be suspending disconnections. It did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

City of Nielsville Electric Utility: Extending the Cold Weather Rule, waiving late fees, and contacting residents to make payment plans. This policy is in effect until April 30 unless the state directs otherwise.

City of Randall Public Utilities: Waiving late fees, extending cold weather protection and will make payment arrangements with electric or natural gas customers experiencing a hardship due to the COVID19 outbreak.

City of Redwood Falls Public UtilitiesRestricting disconnection of residential and small business customers for non-payment; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. The utility’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

City of Staples: Extending Cold Weather Protection, for those who are qualified, until May 13 or the state emergency is lifted, whichever is longer; postponing disconnection due to delinquent accounts for residential and small business customers that suffer hardship due to COVID-19; waiving late fees that residential and small business customers incur due to COVID-19. The City will require a payment plan from accounts that are delinquent due to hardship caused by COVID-19 and will request documentation to show that hardship occurred due to COVID-19. The City will continue with (but may delay) disconnects as usual for those who are delinquent and do not qualify for Cold Weather Protection, and who have not shown hardship due to COVID-19.

City of Stephen Public Works and Utilities Department: Restricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

City of WarrenExtending Cold Weather Rule protections indefinitely; extending protection to customers that are not covered by the Cold Weather Rule but are unable to pay their bill; suspending late fees indefinitely; arranging payment plans.

City of WasecaNot disconnecting any residential or commercial customers for non-payment; waiving all electricity late fees; setting up payment plans for customers unable to pay. There are no disconnected properties that are currently occupied.

City of Windom: The City Council will consider a non-termination policy and a waiver of late fees for telecom services at their April 7 meeting.

City of Winthrop: Restricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Connexus Energy: Extending Cold Weather Rule protections until May 15 and possibly further, if Governor-issued emergency is extended; not assessing late fees to residential customers who set up payment arrangements during this time; setting up payment arrangements based on the resources and circumstances of members. As a result, residential members are not being disconnected at this time.

Cooperative Light and Power (Two Harbors): suspending disconnections.

Crow Wing Cooperative Power and Light: Restricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Dakota Electric Association: Suspending disconnections for the foreseeable future, offering to reconnect disconnected customers under the terms of the Cold Weather Rule with no payments or deposits; waiving future late fees for residential, farm, irrigation, small local business, and mid-size commercial members; making flexible payment arrangements, recognizing changing financial resources and circumstances of members due to the COVID-19 pandemic. Additional information.

Delano Municipal Utilities: Suspending electric and water disconnects until future notice; extending Cold Weather Rule to May 15; waiving late fees until future notice; accepting mutually agreed-upon payment arrangements from any customer. The utility’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

Detroit Lakes Public Utilities CommissionExtending Cold Weather Protection rules through at least May 13; waiving late fees for the duration of the emergency declaration upon notice that they have been negatively impacted by the COVID-19 emergency declaration; arranging payment plans with customers based on the financial resources and financial circumstances of the individual customers.

East Central EnergyRefraining from residential disconnections for 30 days beginning March 16, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

East Grand Forks Water and LightTentatively agrees to PUC recommendations. The Water and Light Commission will officially adopt the recommendations at its meeting on Wednesday, April 1.

Elk River Municipal UtilitiesRestricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Fairmont Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Federated Rural Electric AssociationRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Freeborn-Mower Cooperative Services: Refraining from residential customer disconnections; suspending all late fees; arranging payment plans for customers requesting help based on the financial resources and circumstances of the customer. The utility’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

Glencoe Light and Power CommissionRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Goodhue County Cooperative Electric AssociationRefraining from residential customer disconnections; suspending all late fees; arranging payment plans for customers requesting help based on the financial resources and circumstances of the customer. The utility’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

Grand Marais Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. This policy was awaiting approval from the utility’s governing body as of March 30.

Great Plains Natural Gas Company: Restricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

Greater Minnesota GasRestricting disconnection of residential customers for non-payment, reconnecting customers, waiving late fees, arranging payment plans.

Hibbing Public Utilities: suspending disconnections until at least March 30.

Hutchinson Utilities CommissionRestricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Iowa Lakes Electric CooperativeThe utility is continuing to send delinquent notices; the notices state “payment is due on or before May 1,” instead of the normal 12 days from date of notice. All late fees are being waved on past-due balances for the February billing period (March bill). The utility is making payment arrangements with customers. The utility’s statement did not address the state’s request to reconnect customers who are currently disconnected for non-payment.

Kandiyohi Power CooperativeRefraining from residential customer disconnections; waiving residential and small business incurred because of economic circumstances related to the coronavirus pandemic; arranging payment plans for customers requesting help based on the financial resources and circumstances of the customer. There are no members currently disconnected.

Lake City UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Lake Country PowerRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Lake Crystal Municipal Utilities: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Lake Region Electric Cooperative: Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Litchfield Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. This policy was awaiting approval from the utility’s governing body as of March 30.

Lyon-Lincoln Electric CooperativeDelaying residential disconnection for non-payment during the state peacetime order; waiving late fees for current billing cycle related to the current peacetime emergency order (April 3); arranging payment plans. The response did not address the state’s request regarding reconnecting customers who are currently disconnected.

Marshall Municipal UtilitiesThe utility agrees to the state’s three requests. It initiated this on March 18 and plans to continue until mid-year; it will reevaluate in June.

McLeod Cooperative Power AssociationSuspending disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer; waiving convenience fees for credit/debit card payments. Additional information.

Meeker Cooperative Light and PowerExtending Cold Weather Rule; waiving late fees; providing flexibility in payment plans based on the financial resources and circumstances of the member.

MiEnergy Power Cooperative: Acknowledging the extended Cold Weather Rule and working with members accordingly as needed, suspending late penalty charges until further notice, working with customers to arrange payment plans.

Mille Lacs Energy CooperativeRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Minnesota Energy Resources: Suspending residential and small business disconnections; reconnecting customers entering into payment plans; waiving late fees for residential and small business customers who have entered into payment plan. Additional information.

Minnesota Power: Suspending disconnections for residential and small business (general service) customers facing financial hardship in relation to the coronavirus pandemic; extending the Cold Weather Rule through May 31, with further consideration at that time; arranging payment plans and options based on customers’ financial resources and circumstances; waiving late payment charges for residential and small business (general service) customers who are affected by the pandemic; waiving reconnection fees during normal business hours for residential and small business (general service) customers previously disconnected for non-payment.

Minnesota Valley Electric Cooperative (Jordan): Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

Moose Lake Water and LightRestricting disconnection of residential and small business customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Mora Municipal Utilities: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Moorhead Public Service: suspending disconnections until future notice and will temporarily reconnect customers who are currently under involuntary disconnection.

New Prague Municipal Utilities: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Nobles Electric CooperativeRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

North Branch Municipal Water and LightRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

North Itasca Electric Cooperative: Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

North Star Electric Cooperative: Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Northwestern Wisconsin Electric CompanyExtending Cold Weather Rule and ceasing disconnections for non-payment during the health emergency; waiving late fees on all customer classes during the health emergency; working out payment plans with all customers that meet their needs during the health emergency. No Minnesota customers are currently disconnected for non-payment.

Otter Tail Power Company: Suspending disconnections, reconnecting customers who have been disconnected for the duration of the national security or peacetime emergency; waiving late fees; working with customers to establish payment plans that account for the current circumstances. Additional information.

Owatonna Public UtilitiesSuspending customer shut-offs, reconnecting customers who were previously disconnected; waiving all late fees; working with customers on payment arrangements. Additional information.

People’s Energy Cooperative: Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

PKM Electric CooperativeRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Preston Public Utilities: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Princeton Public Utilities: Restricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Proctor Public Utilities: Effective with the April billing cycle for service in March and continuing for a time period TBD, not disconnecting water or electric utilities for non-payment; not charging new late fees. At the conclusion of this time period, customers will be required to st up a payment plan to satisfy past-due account balances or face disconnection. Depending on circumstances, payment plans will not exceed three months. Additional information.

Red Lake Electric Cooperative: Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Red River Valley Co-op Power: Refraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. Additional information.

Redwood Electric CooperativeTemporarily extending the Cold Weather Rule and extending Cold Weather Protection to commercial services; temporarily waiving late fees; working with members to make payment arrangements.

Renville-Sibley Cooperative Power AssociationRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Rochester Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Roseau Electric CooperativeExtending Cold Weather Rule protections through Governor’s peacetime emergency; waiving late fees to members who qualify for Cold Weather Rule protection (under 50% state median income), reversing late fees for members who do not qualify but demonstrate hardship due to the pandemic; arranging payment plans based on the financial situation of the individual member.

Runestone Electric AssociationRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Sauk Center Public UtilitiesMaking payment arrangements for customers based on their financial resources and circumstances. The response did not address the state’s requests regarding disconnections, reconnections, or late fees.

Shakopee Public Utilitiessuspended disconnections for at least 30 days beginning March 17.

Sioux Valley EnergyRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

South Central Electric Association: Temporarily suspending disconnections for non-payment; reconnecting any members previously disconnected upon their request; temporarily waiving late fees; working with members to make payment arrangements.

Spring Valley Public UtilitiesSuspending discussions during the COVID-19 outbreak; waiving late fees for all customers; working with customers to arrange payment plans. The response did not address the state’s request regarding reconnecting customers who are currently disconnected.

St. Peter Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Stearns Electric AssociationRefraining from residential disconnections; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer. The response did not address the state’s request regarding reconnecting customers who are currently disconnected.

Steele-Waseca Cooperative ElectricRestricting disconnections during the requested time frame; waiving late penalty charges to residential and small business customers during the requested time frame; making mutually agreed-upon payment arrangements during the requested time frame. The response did not address the state’s request regarding reconnecting customers who are currently disconnected.

Todd Wadena Electric CooperativeExtending Cold Weather Rule protections during the state’s peacetime emergency; working with members on reasonable payment arrangements; waiving late fees. The utility specified that its message to members is: “During these difficult times, Todd Wadena will work with our members to avoid disconnection. Please email or call our office.”

Traverse Electric CooperativeAcknowledging the extended Cold Weather Rule and working with members accordingly as needed; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Wells Public UtilitiesRestricting disconnection of residential customers for non-payment, reconnecting customers who have been disconnected for the duration of the national security or state peacetime emergency; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Westbrook Public UtilitiesExtending Cold Weather Rule to May 15; waiving late fees and credit card fees; working with customers who have been affected by COVID-19 to set up payment plans.

Wild Rice Electric CooperativeRefraining from residential disconnections, reconnecting previously disconnected customers as part of reasonable payment plan; waiving residential and small business late fees incurred due to economic circumstances related to the coronavirus pandemic; arranging payment plans based on the financial resources and circumstances of the customer.

Worthington Public UtilitiesExtending the Cold Weather Rule protections through at least May 15; expanding Cold Weather Rule protections to include water service; waiving late fees during the emergency declaration; arranging payment plans based on the financial resources and circumstances of the customer. The response did not address the state’s request regarding reconnecting customers who are currently disconnected.

Wright-Hennepin Cooperative Electric Association: Suspending disconnections for nonpayment; suspending late fees for members who have incurred negative economic circumstances related to the coronavirus pandemic; arranging payment plans with members. The response did not address the state’s request regarding reconnecting customers who are currently disconnected. Additional information.

Xcel EnergySuspending disconnections for residential customers consistent with Minnesota’s Cold Weather Rule; waiving late fees for residential and small business customers affected by the economic impacts of the coronavirus pandemic; arranging payment plans that reflect the financial resources and circumstances of each customer. The response states that Xcel has “voluntarily undertaken all of the actions identified in the Commission and Department’s letter,” but does not address the state’s request regarding reconnecting customers who are currently disconnected. Additional information.

Thank you to CUB Minnesota for monitoring utilities that have taken action. View their page here.

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